Defective products

As consumers you have the legal rights, as they apply today in the provisions of law 2251/1994 On Consumer Protection, regarding the return of defective products and claims regarding losses caused by any negligence on our part or improper fulfillment of obligations us. The terms and conditions of this agreement do not affect your legal rights. 

Defective products are those products which do not comply with their production and packaging specifications or the reasonably expected safety in view of all the special conditions and in particular of its external appearance, its expected use and the time at which they were put on the market.

A. Returns of defective products 

The customer has the right to return the product, if within 14 (fourteen) calendar days from the moment of receipt of the product, he declares that the product is defective. Return-shipping costs are borne by KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS, upon receipt of the products and relevant control, as provided below. After the end of the above 14 (fourteen) calendar days from its delivery, it is considered that the product was received in excellent condition and our company does not accept its return and replacement. With the return of the defective product you have the option to either request its replacement with a new same product, or to request a refund, which is made with the same means of payment that you used for the original transaction. In case of payment of the products ordered by you by cash on delivery (either in cash / or through POS System), the refund of your money from KONSTANTINOS NANTSIS - TRADE IN BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS will be done by deposit in a bank account that you will have declared through the contact form of this website. It is important that the bank account details (bank, IBAN, account number, account holder) are absolutely correct. Please be precise in all of the above. THE KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS bears no responsibility in case of declaration by you of incorrect information.

The declaration of return of the defective product is exercised in writing by sending a message to the special contact form of our website and the HEMPTHERAPY is required to send a confirmation of receipt of a return statement as soon as it arrives. Upon receipt and completion of the relevant product inspection h KONSTANTINOS NANTSIS - TRADE IN BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS will send a question regarding your wish to replace the defective product with a new one or to refund the amount paid by you. 

B. Returns of incorrect products

In case of any incorrect shipment of product, which is due to KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS, the wrong products are returned by the consumer-customer within the exclusive period of 14 (fourteen) calendar days from the date of receipt of the product KONSTANTINOS NANTSIS - TRADE IN BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS, which must send to the customer the products-goods ordered by him, after the one carried out by KONSTANTINOS NANTSIS - TRADE OF ORGANIC PRODUCTS - HEALTHY FOOD PRODUCTS check on the integrity of the condition of the product upon receipt by the company. The customer only has to keep the product in excellent condition, completely unused, its packaging to be intact and to include the original contents and any accompanying material (accessories, manuals, etc.). After returning the wrong products to KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS will be re-shipped the correct ordered products to you without your new charge.

The statement about the return of the wrong product is made in writing by sending a message to the special contact form of our website and the KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS is obliged to send a confirmation of receipt of a return declaration as soon as it arrives. Upon receipt and completion of the relevant product inspection h KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS will re-send you the correctly ordered products, without your new charge. 

C. Returns of non-defective products - Right of unjustified Withdrawal and cancellation of the order by the consumer 

Cancellation or modification of your order is possible when there is an indication "pending" in the history of your orders. In this case you can cancel or modify your order by sending a message to the special contact form of our website.

You can withdraw from the purchase contract and return non-defective products if and when:

  • The product as a whole is in excellent condition, unused and in its original packaging along with any accompanying material (any accessories, manuals, etc.).
  • The packaging and the accompanying material (any accessories, manuals, etc.) are in their excellent initial condition.
  • The declaration of withdrawal is exercised in writing by sending a message to the special contact form of our website and KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS that I have sent to the recipient as soon as I have sent it to
  • The return request does not exceed the exclusive deadline of 14 (fourteen) calendar days from the receipt of the products of your order.

With the return of the non-defective product you have the option to either choose another product from the wide range of products we have (paying any extra money in case of higher value), or to request a refund which is made by the same means of payment you used for the initial transaction. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash / or through POS System), the refund of your money from KONSTANTINOS NANTSIS - ORGANIC TRADE - HEALTH FOOD PRODUCTS will be made by declare through the contact form of this site. It is important that the bank account details (bank, IBAN, account number, account holder) are absolutely correct. Please be precise in all of the above. KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS bears no responsibility in case of a statement on your part by incorrect information.

The return of the product is accepted only if first the consumer-customer has paid every amount charged by KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HYGIENE FOOD PRODUCTS for the return of the product to him and the goods for return. The return shipping charge from countries outside Greece is charged with two (2) euros in addition to the shipping charge

In case the customer-consumer opened the package or used the products, they become and are automatically marked as used and there is no room for withdrawal, since they are in principle sealed goods which when unsealed after delivery are not suitable for return, such as also for reasons of health protection and for reasons of hygiene, as explicitly defined in the provision of article 3b of law 2251/1994 on consumer protection.

Product return procedure applicable to all the above categories (a, b, c)

If you intend to return any product according to the above (a, b, c), you must send explicit written notice - our notification via message to the special contact form of our website and KONSTANTINOS NANTSIS - TRADE IN BIOLOGICAL SPECIES - answer - provide written instructions for returning or changing products you desire. In this case you must pack the products carefully to avoid damage during transport. You are solely responsible for any such damage. The products should be in their original packaging, and in excellent condition, as defined above, with the shipping address indicated on the return package: KONSTANTINOS NANTSIS - ORGANIZATIONS OF BIOLOGICAL PRODUCTS - NUTRITIONAL PRODUCTS 25 59132, Veria, Imathia. We recommend that you ship the product by secure shipping method, ie by any courier you wish. 

Attention: In order to return the money paid by you or change the returned products, they must first be returned to KONSTANTINOS NANTSIS - ORGANIC TRADE - HEALTHY FOOD PRODUCTS. and any order error and then proceed with the refund process with the same payment method you used for the original transaction or the process of changing and re-sending products to you. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash / or through POS System), the refund of your money from KONSTANTINOS NANTSIS - ORGANIC TRADE - HEALTH FOOD PRODUCTS will be made by declare through the contact form of this website. It is important that the bank account details (bank, IBAN, account number, account holder) are absolutely correct. Please be precise in all of the above. KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS bears no responsibility in case of a statement on your part by incorrect information.

The cost of returning the products is borne exclusively by you as the sender, except for the products that have been marked as defective or incorrect. Only in cases where the products are returned to KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS, are checked and actually marked as defective or incorrect, your company reimburses the shipping costs you have. KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS provides a refund in euros with the same means of payment that you used for the initial transaction. Regarding the case of payment of the products ordered by you by cash on delivery (either in cash / or through POS System), the refund of your money from KONSTANTINOS NANTSIS - ORGANIC TRADE - HEALTH FOOD PRODUCTS will be made by declare through the contact form of this website. It is important that the bank account details (bank, IBAN, account number, account holder) are absolutely correct. Please be precise in all of the above. KONSTANTINOS NANTSIS - TRADE OF BIOLOGICAL PRODUCTS - HEALTHY FOOD PRODUCTS bears no responsibility in case of a statement on your part by incorrect information.